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Microsoft and me
October 22nd, 2007I just returned from Pop Tech! and over the next few days I’ll post my ruminations about the talks I heard and the conversations I had while there. Before I do, I want to give a special shout out to two guys from Microsoft, Michael Aday and Ryan Calafato.
My lap top tried to die first thing Friday morning. Michael and Ryan happened to be seated behind me in the backstage screening room. As the blue screen of death appeared Ryan leaned forward and asked if he could help. To make a very looong story short, both Michael and Ryan spent the better part of Friday working to breathe life back into my lap top. While performing CPR on my computer they missed several phenomenal talks by Sheila Kennedy, Cary Fowler, Robert Boroffice and Chris Luebkeman, and they did it even though it WASN’T a software problem. It was a hardware issue. In the end, they resuscitated my lap top for which I can’t thank them enough. ?
Corporations like Microsoft can be big and impersonal. Michael and Ryan reminded me that Microsoft is also made up of individuals who take pride in their work and want to do what they can to provide a good customer experience. That’s what they did at Pop Tech! They spent their conference time helping a Microsoft customer.In my book that makes them Rock Stars.
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